Clear work. Clear approval. Clear limits.
This overview describes one-off prepaid work packs and separate recurring hosting and email services. SwiftNest is not GST registered and charges no GST. Your linked portal shows available payment options and the confirmed terms before payment. Existing agreements retain their original meaning.
Prepaid Work Hour packs
0.5 hour A$35 (A$70/hour), 1 hour A$55 (A$55/hour), 2 hours A$100 (A$50/hour), 4 hours A$180 (A$45/hour), 10 hours A$400 (A$40/hour). All are one-off AUD totals, never auto-renew and never expire. No GST charged. Payment requires an available checkout in your linked client portal.
SwiftNest Work Hours
A SwiftNest Work Hour is 60 minutes of productive professional effort across human direction, AI-assisted production, research, review, revisions, testing and delivery. Separate useful work by parallel agents can count separately; elapsed clock time is not the measure. Idle processing, duplicated effort, failed retries caused by SwiftNest and correcting our own mistakes are not charged. We agree a scope and maximum budget first. Each chargeable request has a 30-minute minimum, then 15-minute increments. We round once per request, combining useful effort across people, agents and approved budgets. Fully excluded work costs nothing. We ask before exceeding your approval.
Purchased hours and balances
Purchased hours never expire. Your portal records purchased, used and remaining hours with dated entries. A confirmed payment adds purchased hours once. Purchases and top-ups depend on available portal checkout; an enquiry does not create a payment. No GST charged. Unused purchased hours can be refunded at the original pack’s proportionate price after approved work and reservations are reconciled. Completed work is not refundable solely for a change of mind. Australian Consumer Law rights, including remedies for faulty services, are unaffected. Refunds return to the original payment method unless otherwise agreed. SwiftNest charges no administration fee.
Scope and estimates
We agree the request scope, deliverable and maximum minutes before work. The client approves that exact estimate. Each chargeable request has a 30-minute minimum then 15-minute increments, counted once per request. A small pack does not guarantee every job finishes in that time. Work pauses before exceeding the approved maximum or available hours; a revised budget needs fresh client approval. Publishing and external spending require separate permission.
Website builds
Creation, redesign and migration are scoped Work Hour projects. Buying a pack does not approve an entire website build. Content preparation, revisions, platform, access, testing and launch are agreed in the project scope. Public effort ranges are indicative estimates.
Optional hosting and retained core care
Basic website hosting is A$15/month, with platform, limits and care scope agreed separately. Managed email retains its existing starting price of A$5/month per paid mailbox, with direct provider billing and provider terms confirmed before sale. These are recurring infrastructure services. Purchased work hours never expire and do not renew automatically; infrastructure service renewal follows its own agreement. No pack hours are deducted automatically for hosting. Website hosting and managed email are recurring infrastructure services, agreed separately from prepaid work. We confirm platform, storage, traffic, recovery and care responsibilities before quoting. Work packs do not include indefinite hosting. Existing customers retain their signed hosting and care benefits. Hosting care follows its separate recorded agreement. Correcting SwiftNest faults is excluded from chargeable job effort. No pack hours are automatically deducted for recurring infrastructure.
AI delivery tools and production costs
Your pack rate includes human expertise plus advanced AI tools and normal AI usage for agreed digital and website work. There is no separate ordinary AI or tool fee. Work Hours measure productive work time. Video production, client software licences, stock assets, optional external services and specialist infrastructure can involve separate costs. We identify any such costs and quote them for your approval before spending; approving work time does not approve separate provider spending. Video creation is outside the work-hour packs and is priced separately under the existing video policy. We assess the brief, length, quality and tool requirements and quote for approval before starting. No fixed video tariff or unlimited generation allowance is promised. Video creation is separately priced; we quote the project and any provider costs for your approval before starting.
Website service scope
Our website services focus on straightforward business sites, landing pages and upgrades. E-commerce stores and client online-payment integrations are outside our current website offering. Existing signed commitments retain their agreed scope.
Complex work and third-party costs
Regulated advice, sensitive data, customer accounts, bespoke databases, complex integrations, large migrations and specialist infrastructure require separate assessment or quotation. Paid domains, software, licences, mailboxes and external provider fees are separately approved.
AI-assisted production and information
SwiftNest chooses and directs suitable AI tools and reviews the result. Send only information needed for the job and material you have permission to use. Secrets and sensitive or regulated information need an agreed secure workflow and assessment before processing. We confirm appropriate tool handling and restrictions for the specific job.
Review, revisions and disputes
Scope includes the agreed review and revisions. We provide a production record and reviewed final total. Idle work, duplication, SwiftNest-caused failures and fixing our mistakes are excluded. Raise a disputed entry so we can review the evidence; final records are retained and corrections are documented rather than silently rewritten.
Ownership and handover
You retain ownership of your business data, domain and primary accounts. Third-party and AI-generated material remains subject to applicable rights and provider terms; we do not promise exclusivity of generated assets. Handover and export are agreed for the work; termination of a separate recurring service follows its recorded agreement.
Existing agreements
Historical Foundation, Assist and Partner identities, signed agreements, subscription prices, support/update allowances and billing records are protected. This page does not migrate or reinterpret them. Any later migration requires separately agreed terms and an explicit customer decision.