Start clearly. Know what happens next.

Digital and website work: business websites and upgrades, copy, documents, graphics, research, spreadsheets, digital admin and suitable workflows. Human expertise plus advanced AI tools are included. Video creation is separately priced.

One Work Hour means 60 minutes of useful work on your job, added across human and distinct AI effort. It is not a promise of 60 minutes on the clock. A SwiftNest Work Hour is 60 minutes of productive professional effort across human direction, AI-assisted production, research, review, revisions, testing and delivery. Separate useful work by parallel agents can count separately; elapsed clock time is not the measure. Idle processing, duplicated effort, failed retries caused by SwiftNest and correcting our own mistakes are not charged. We agree a scope and maximum budget first. Each chargeable request has a 30-minute minimum, then 15-minute increments. We round once per request, combining useful effort across people, agents and approved budgets. Fully excluded work costs nothing. We ask before exceeding your approval.

Your pack rate includes human expertise plus advanced AI tools and normal AI usage for agreed digital and website work. There is no separate ordinary AI or tool fee.

Video creation is outside the work-hour packs and is priced separately under the existing video policy. We assess the brief, length, quality and tool requirements and quote for approval before starting. No fixed video tariff or unlimited generation allowance is promised. Video creation is separately priced; we quote the project and any provider costs for your approval before starting.

A pack supplies hours toward your approved project. We estimate your particular website and confirm its scope before work begins. Our website services focus on straightforward business sites, landing pages and upgrades. E-commerce stores and client online-payment integrations are outside our current website offering. Existing signed commitments retain their agreed scope.

Basic website hosting is A$15/month, with platform, limits and care scope agreed separately. Managed email retains its existing starting price of A$5/month per paid mailbox, with direct provider billing and provider terms confirmed before sale. These are recurring infrastructure services. Purchased work hours never expire and do not renew automatically; infrastructure service renewal follows its own agreement. No pack hours are deducted automatically for hosting. Website hosting and managed email are recurring infrastructure services, agreed separately from prepaid work. We confirm platform, storage, traffic, recovery and care responsibilities before quoting. Work packs do not include indefinite hosting. Existing customers retain their signed hosting and care benefits.

Managed email starts from A$5/month per paid mailbox, billed directly by the provider. We confirm the provider, mailbox count, actual rate, setup and renewal terms before sale. A work pack does not include ongoing email service.