One-off prepaid pack
Small Update
A$35total
30 minutes
A$70/hour effective rate
A small starting balance; we estimate your specific update first.
Ask about 30 minutesPricing
A small job or a bigger project. Start with an estimate.
We agree the job and maximum budget first. One-off prepaid Work Hour packs give you a balance to use on approved work. All prices are AUD.
Enquiries are open. We confirm the scope and terms first; any payment takes place through your linked client portal.
Not sure how many hours? Tell us the job →Work Hour packs
One-off prepaid pack
Quick Update
A$55total
1 hour
A$55/hour effective rate
A focused update or a small piece of digital work.
Ask about 1 hourOne-off prepaid pack
Small Project
A$100total
2 hours
A$50/hour effective rate
A few connected updates or a contained project.
Save A$10 (9.1%) compared with the one-hour pack at A$55/hour.
Ask about 2 hoursOne-off prepaid pack
Project Pack
A$180total
4 hours
A$45/hour effective rate
More room for a scoped project with several deliverables.
Save A$40 (18.2%) compared with the one-hour pack at A$55/hour.
Ask about 4 hoursOne-off prepaid pack
Ongoing Work Pack
A$400total
10 hours
A$40/hour effective rate
A larger balance to use across approved requests.
Save A$150 (27.3%) compared with the one-hour pack at A$55/hour.
Ask about 10 hoursEvery pack: Purchased hours never expire. No auto-renewal. Normal AI tools and usage included. Scope and estimate agreed first.
Savings use the 1-hour pack at A$55/hour as the comparison. The half-hour pack is A$35, with an effective rate of A$70/hour.
A 30-minute pack is a starting balance, not a promise that every small update will take 30 minutes. Each chargeable request has a 30-minute minimum, then 15-minute increments, counted once per request.
No GST charged. Pack payment requires an available checkout in your linked client portal and acceptance of the confirmed purchase and refund terms. An enquiry does not buy hours.
We pause before exceeding your approved budget or available hours. Buying a pack does not approve a job or any separate spending.
See example jobs and indicative budgets →How your balance is used
What is a Work Hour?
One Work Hour means 60 minutes of useful work on your job, added across human and distinct AI effort. It is not a promise of 60 minutes on the clock.
Each chargeable request has one 30-minute minimum, then 15-minute increments. We combine useful work and round once per request. Idle processing, duplicated effort, our failed retries and SwiftNest fault corrections are excluded.
See examples of how hours are counted
15 + 30 + 15 = 1 Work Hour
15 minutes planning, 30 minutes of useful AI-assisted production and 15 minutes checking. We record useful effort, not just how long you waited.
30 + 30 = 1 Work Hour
Two parallel agents each producing different useful work for 30 minutes can count as one Work Hour, even when only 30 minutes pass. Duplicate work does not count twice.
20 minutes → 30 charged
40 minutes → 45 charged
Rounding happens once across the whole request. Fully excluded work uses no hours.
Full counting rules and your work history
A SwiftNest Work Hour is 60 minutes of productive professional effort across human direction, AI-assisted production, research, review, revisions, testing and delivery. Separate useful work by parallel agents can count separately; elapsed clock time is not the measure.
Idle processing, duplicated effort, failed retries caused by SwiftNest and correcting our own mistakes are not charged. We agree a scope and maximum budget first. Each chargeable request has a 30-minute minimum, then 15-minute increments. We round once per request, combining useful effort across people, agents and approved budgets. Fully excluded work costs nothing. We ask before exceeding your approval.
Your portal shows purchased, used and remaining hours, the approved estimate and dated work entries. Hosting care follows its separate recorded agreement.
View your Work HoursWhat’s included? What’s separate?
Normal AI tools and usage are included in your pack rate. Video creation is separately priced. We ask you to approve any extra costs before spending.
Video, software and other extra costs
Your pack rate includes human expertise plus advanced AI tools and normal AI usage for agreed digital and website work. There is no separate ordinary AI or tool fee.
Work Hours measure productive work time. Video production, client software licences, stock assets, optional external services and specialist infrastructure can involve separate costs. We identify any such costs and quote them for your approval before spending; approving work time does not approve separate provider spending.
Video creation is outside the work-hour packs and is priced separately under the existing video policy. We assess the brief, length, quality and tool requirements and quote for approval before starting. No fixed video tariff or unlimited generation allowance is promised.
Video creation is separately priced; we quote the project and any provider costs for your approval before starting.
Hosting and email
Basic hosting is A$15/month. Managed email starts at A$5/month per paid mailbox, with direct provider billing. Both are separate recurring services; we confirm their terms before sale.
Hosting limits, care and existing agreements
Basic website hosting is A$15/month, with platform, limits and care scope agreed separately. Managed email retains its existing starting price of A$5/month per paid mailbox, with direct provider billing and provider terms confirmed before sale. These are recurring infrastructure services. Purchased work hours never expire and do not renew automatically; infrastructure service renewal follows its own agreement. No pack hours are deducted automatically for hosting.
Website hosting and managed email are recurring infrastructure services, agreed separately from prepaid work. We confirm platform, storage, traffic, recovery and care responsibilities before quoting. Work packs do not include indefinite hosting. Existing customers retain their signed hosting and care benefits.